Frequently Asked Questions
Everything you need to know about your INSE home cleaning experience.
How long does shipping take for my INSE order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for vacuum cleaners?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do INSE products come with a warranty?
Yes, all INSE cordless vacuums and appliances come with a standard 12-month warranty covering manufacturing defects and technical issues. Extended protection plans are also available at checkout.
How do I maintain my vacuum's suction power?
To ensure optimal performance, we recommend cleaning the HEPA filter and stainless steel strainer regularly. Filters should be replaced every 3-6 months depending on usage frequency.
Where can I purchase replacement batteries or filters?
Genuine INSE replacement parts, including batteries, filters, and brush rollers, are available directly on our official website under the 'Accessories' category.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through providers like Klarna or Afterpay.