Returns & Exchanges
At INSE Official, we want you to be fully satisfied with your home cleaning solutions, which is why we offer a 30-day window to return or exchange your products if they don't meet your expectations. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your INSE vacuum or appliance in its original box, ensuring all filters, batteries, and attachments are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing